Terms and Conditions

General Terms and Conditions

Dear Guests,

On this page you will find the General Terms and Conditions of Premium Hotels & Resorts a.s., ID No.: 247 47 092, with registered office at Revoluční 767/25, Staré Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Commercial Register of the Commercial Register of the Ministry of Justice in Prague, Section B, Insert 25887 (hereinafter referred to as "the Administrator" or "the Company"), which are required and applied in the hotels operated by the Company.

ŠTEKL at Bezručova 141, Hluboká nad Vltavou

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ROŽMBERSKÝ DVŮR at Linecká 55, Český Krumlov (hereinafter referred to as the hotel).

• These Terms and Conditions govern the mutual rights and obligations arising in connection with or under a contract between the Hotel and another person.
• These terms and conditions therefore apply generally to all hotel guests and agencies with whom no written contract for the provision of services has been agreed.

1. RESERVATION OF ACCOMMODATION AND SERVICES:

• Reservations for accommodation and other services at the Hotel and confirmation of such reservations by the Hotel may only be made in writing, i.e. by email,
• a reservation is considered valid and binding if the hotel confirms the reservation in writing (by email) to the guest or the guest receives an automatic email confirmation generated by the relevant online reservation system,
• the reservation is completed by credit card or by payment of a deposit in the amount of the accommodation and services indicated; individual conditions may also be set,
• in the event that the hotel or the guest fails to comply with the conditions set out in point 3 of this Article, the hotel may not provide the accommodation and services,
• the information given on the booking confirmation shall be binding on both parties.

2. PRICES, CANCELLATION AND PAYMENT TERMS:

• The price is per room per night, including breakfast, unless the guest chooses otherwise,
• not included in the room rate, this fee is payable by the guest at the hotel reception,
• cancellation of a confirmed reservation can also only be made in writing, i.e. by email; the exact method of cancellation is determined by the booking system used for the reservation,
• when cancelling a reservation that has been made through an external provider (e.g. booking.com), the cancellation must also be made through this provider, in the manner required by this provider and subject to the terms and conditions of the reservation,
• rebooking, i.e. moving the booked services to another date, is considered a cancellation of the original booking and is subject to the same cancellation procedure,
• the accommodation can be paid in cash, where the hotel accepts CZK and EUR currency; in case of payment by credit/debit card, the amount in CZK or EUR currency will be charged,
• according to Act No. 565/1990 Coll. on local charges, as amended, the hotel guest is obliged to present an identity card (e.g. ID card, passport, residence permit, etc.) in order to comply with the legal obligation of the payer to pay the charge on the stay and to enter the guest's personal data in the registration book,
• the hotel reserves the right to pre-authorise the guest's card up to the total amount of the accommodation charge,
• the hotel reserves the right to pre-authorise the total amount of the accommodation charge to the guest's debit/credit card, if the conditions of the booking so stipulate,
• in case of no-show of the guest on the reservation date, the reservation will be cancelled and the hotel is entitled to charge the costs according to the cancellation conditions of the reservation.

3. RIGHTS AND OBLIGATIONS OF THE GUEST:

• The guest has the right to use the reserved premises and their facilities, as well as the facilities of the common areas,
• the guest is responsible for any damages caused to the room during the stay and agrees to pay for any repair, replacement or special cleaning costs; the amount of payment will be determined by the hotel,
• the guest is obliged to complain about any defects or deficiencies during his/her stay in the hotel so that a remedy can be arranged,
• the guest is obliged to pay the costs of the hotel services, including additional services, on the day of departure at the latest, unless otherwise agreed; in the event of non-payment, the hotel is entitled to charge (charge) the corresponding amount to the guest's credit card after departure,
• the guest may withdraw from the contract on the basis of the cancellation policy or in the event that the hotel has not provided the guest with the prearranged services corresponding to the standard of the hotel,
• check-in time is from 14:00 on the day of arrival; earlier check-in is only possible by agreement with the hotel and at a charge, if applicable,
• the check-out time is 10:00 on the day of departure; late check-out is possible by agreement with the hotel and subject to a charge,
• the entire hotel is non-smoking; violation of this regulation and smoking in the room or hotel premises entitles the hotel to charge the guest a penalty of CZK 5,000 for cleaning the room or hotel premises; the smoking ban and the related penalty also apply to smoking electronic cigarettes; smoking is only allowed in front of the hotel in the designated area(s),
• between 22:00 and 6:00 is the night time; behaviour that leads to disturbance of other guests during the night time is strictly prohibited (includes loud music, television, shouting in rooms, corridors and other disturbing behaviour); in case of serious violation of this rule, the hotel may penalize guests with a financial penalty of up to CZK 10,000 or, in necessary cases, call the police,
• it is strictly forbidden to light fires or use fireworks in the hotel, its common areas, adjacent hotel grounds, as well as in the immediate vicinity of the hotel. Any violation of this prohibition will result in a penalty of CZK 10,000 per hotel guest,
• In the common areas of the hotel, as well as in the restaurant or bar, guests are strictly forbidden to consume alcoholic or non-alcoholic beverages or to consume food other than that purchased at the hotel. Violation of this prohibition will result in a penalty of CZK 2,500,
• The hotel also offers parking for guests' personal vehicles.

4. RIGHTS AND OBLIGATIONS OF THE HOTEL:

• The hotel is obliged to provide accommodation for the guest on the basis of pre-agreed services that correspond to the hotel's standard,
• in the event that the hotel cannot accommodate the guest on the basis of a reservation made and confirmed in advance, the hotel is obliged to arrange adequate accommodation for the guest in another facility.

5. FINAL PROVISIONS:

• these conditions are valid from 1.1.2025 and the hotel reserves the right to change them and the guest is obliged to comply with these current conditions,
• the hotel collects the guest's personal data only for the period necessary until the end of the provision of the agreed services and does not provide this data to other persons,
• any disputes arising out of or in connection with the accommodation contract shall be resolved amicably between the hotel and the guest in the first instance. If any dispute arising out of or in connection with the accommodation contract cannot be resolved amicably between the hotel and the guest, the dispute shall be resolved by the competent general court of the Czech Republic; the Czech Trade Inspection Authority, with its registered office at Prague 2, Štěpánská 567/15, Postal Code 120 00, identification number 000 20 869, internet address: www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising out of the accommodation contract,
• the online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between a guest residing in another Member State of the European Union and a hotel under an online service contract,
• The European Consumer Centre Czech Republic, with its registered office at Prague 2, Štěpánská 567/15, Postal Code 120 00, Internet address: www.evropskyspotrebitel.cz is the contact point for online dispute resolution within the meaning of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, and only performs functions within the meaning of this legislation if the parties to the dispute do not have their habitual residence (registered office) in the same Member State of the European Union.